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Order FAQs

How do I place my order?

Use our automated and secure shopping basket system to place your order on-line. You will have the option to pay by credit card, Paypal, Google Checkout or by Money Order or Cashier’s Check (personal checks must be processed through www.Paypal.com). We accept Visa, MasterCard, and Discover Card. You also have the option of printing our order form and mail it to the address below.

Our mailing address is:
Cameo Designs
17 SE 3rd Ave.
Suite 314
Portland, Oregon 97214
NOTE: Returns must be authorized with a Return Authorization Number (RA#) or will not be accepted at this address.
You can telephone us Mon-Fri 9:00AM to 5:00PM at (888) 5CORSET (888-526-7738).
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Do you offer telephone support if I have a corset question?

We do offer telephone support during standard business hours, and email support for your convenience. You can feel very comfortable leaving us a message if we are not available to immediately answer your corset questions. We will get back to you as quickly as possible. Local/International: (1) 503-954-1899 Toll Free: 1-888-526-7738.
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Do you offer a toll free phone number?

We do have a toll free telephone number. This number is available to customers in the USA and Canada and is 1-888-526-7728. If you live outside this area please call us at 1-503-250-4591
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How is payment handled?

You may submit your credit card information through our secure server, by PayPal or by telephone. You may also send your payment by mail. Please use the website shopping cart so you will have an order number assigned. Instructions for each type of payment are provided in the shopping cart. Print or write down your order number for reference. We accept MasterCard, VISA, Discover and American Express. If you submit your payment by money order, cashier’s check or personal check (via Paypal), work will not begin on your garment until funds are deposited into our account. If you choose to send your payment by mail, please be advised that your order will be deleted after 15 days if we do not receive your payment. To receive sale prices, your order must be submitted during the dates of the sale, and payment must be received within 7 days of the end of the sale. International payments must be submitted by credit card or Paypal.

International customers paying by credit card may be required to provide a valid photo ID and/or other information to verify your payment. International customers must accept shipping at the billing address on file with your credit card company, and payments via Paypal must be verified.
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When will my credit card be charged?

Your credit card will be charged at the time your purchase is made. If the item is not available, or is on backorder, your card will be credited and you will be notified. Please understand that by placing an order through our secure website you are authorizing us to charge your credit card immediately, and refunds/credits may take up to 10 days to credit to your account (depending on your banks proceedures). We cannot be held responsible for errors placed during the ordering process, but we will do our best to assist you if a mistake occurs.
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Can I pay by Check?

We accept personal checks through Paypal. Please email us directly and we will help you to place your order.
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Can I order by FAX or by Mail?

 Please email us, or call us at 1-503-954-1899 if you would prefer to make a credit card payment over the telephone, or with a cashier’s check or money order. Layaway plans and Gift Certificates are available on an individual and personalized basis. Please contact us for more information.
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Do I have to pay sales tax?

We are based in the state of Oregon and we do not charge sales tax.
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I have a question on my charges.

Click the "My Account" link at the top or bottom of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
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I need a copy of my receipt/invoice

Click the "My Account" link to print invoices.
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How do I find my product?

To find the product(s) you're looking for, you may (1) use the navigation menus on the top and bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product please contact us for assistance.
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My order never arrived

Click the "My Account" link at the top or bottom of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered," please contact customer service for assistance.
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An item is missing from my shipment

Click the "My Account" link at the top or bottom of our site to track your account. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered," please contact customer service for assistance.
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My order is missing parts

Click the "My Account" link at the top or bottom of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered," please contact customer service for assistance.
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When will my backorder arrive?

 Backordered items are those which our suppliers are unable to predict when they will have more in stock. Items that are not currently in stock will be placed on backorder. If this occurs you will be given the opportunity to cancel or change your order.
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What time frame should I expect? (How long will my order take)?

For garments that are made to order, the normal manufacturing time is between 3 and 4 weeks depending on the designer and the time of year. Some custom items may take up to 12 weeks, and if this is the case we will notify you of the expected wait time before we process your order. Note that shipment time and cost must be added to this time frame. If you choose Rush Service (see below), additional fees apply and will be calculated by the shopping cart system. If the item you have selected is in our "In Stock" selection, it should ship within 2 business days from the time your order was placed.
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What if I want to cancel my order before it arrives?

Orders can be cancelled up to 24 hours after they are placed ONLY if they have not already processed and shipped. Please contact us immediately via email or phone to cancel your order so that production does not begin on your items. Orders that have not been started or ordered (that are still eligible for cancellation) will be assessed a 20% restocking fee. If you wish to cancel your order and receive a refund, you must call 888-526-7738 and speak to our Customer Service Department to verify your information, and confirm your order is not already in production. Custom items that have already been patterned and/or cut cannot be cancelled.
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What should I know about Rush Fee Service?

Rush Fee Service is offered on selected merchandise on an as-available basis. At times our factory is too busy to handle any additional Rush Orders, and/or component materials may not be available. In such cases we will notify you by email or telephone. A 15 day rush refers to manufacturing time (in work days) only. Choose the appropriate shipping option for your needs. The manufacturing time period begins from when your payment clears. To avoid delays, use your VISA, MasterCard, Discover or Paypal for payment. Some PayPal and Money Order/Cashier’s Check payments will need to be registered as "on deposit" in our account before work begins. This can take up to 5 Days.
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Gift Certificates

We offer electronic Gift Certificates here
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Layaway Form & Policy

Layaway plans are available on an individual and personalized basis. Please contact us for more information.
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How do I cancel or change my order?

Orders can be canceled up to 24 hours after they are placed ONLY if they have not already processed and shipped. Please contact us immediately via email or phone to cancel your order so that production does not begin on your items. Orders canceled after 24 hours will be assessed a 20% restocking fee. If you wish to cancel your order and receive a refund, you must call 888-526-7738 and speak to our Customer Service Department to verify your information, and confirm your order has not already been started or ordered. Custom items that have already been patterned and/or cut cannot be canceled.
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